Frequently Asked Questions


Please take a few moments to browse our FAQs as many of your queries can be answered within this area. Check back from time to time as our FAQs are updated regularly.


Product Questions:

Product Questions
  1. How do I record my mix session?
  2. Does CuteDJ work on Windows 8?
  3. What hardware can I use with CuteDJ?
  4. What is BPM?
  5. Will CuteDJ work on 64 bit computers?
  6. I purchased a license. How can I activate CuteDJ?
  7. How to use 2 different soundcards on my computer?
  8. How can I define keyboard shortcuts?
  9. What file types can I play in CuteDJ?
  10. Difference between the trial and the full version.
  11. I’m keen to purchase the product but wanted to ensure it’s fully supported in Mac OS X 10.11 El Capitan.
  12. How do I Uninstall CuteDJ?

Purchase & Delivery questions:

  1. How long will it take to complete my purchase and let me download the software?
  2. I don't want to use my credit card, How can I purchase your software?
  3. Are volume discounts available for software purchases?


Product Questions:


1. How do I record my mix session?
CuteDJ support recording to MP3, WAV (Windows) and AIFF (Mac) formats. If you want to record your mixes to MP3 format, you need install Lame MP3 Encoding Library. You may download the Lame MP3 Encoding Lib here. If you are using Windows OS, please download it here,
for Mac Users, please download it here. After downloading, you should install it under the below destination:
For Windows: C:\Program Files\LAME for Audacity\
For Mac OS X: /usr/local/lib/audacity
Once you get it installed, the application will detect it automatically, and can record Mix to MP3 format then.
2. Does CuteDJ work on Windows 8
Yes, The latest version is fully compatible with Windows 8.
3. What hardware can I use with CuteDJ?
Most popular MIDI and HID controllers are supported, along with timecode vinyl and CD. CuteDJ will work with any standard external hardware DJ mixer.
4. What is BPM?
The BPM (Beat Per Minute) is the speed (Or tempo) of the music. A slow music style such as reggae or groove music will have a lower BPM (about 100-110) than dance, club or techno music (130-140).
5. Will CuteDJ work on 64 bit computers ?
Yes, the current version of CuteDJ will work on any 64 bit Windows 8, 7, and Vista computer.
6. I purchased a license. How can I activate CuteDJ?
Your personal license code is attached to the confirmation email which is sent to you after completing the order procedure.
In order to activate ths software please follow these steps:
1. Click on the red text on the main window.
2. A dialog would be opened with two buttons "Buy Online" and "I already bought it". please click the right button "I already bought it".
3. Enter your Licence Code. then click the button "OK".
7. How to use 2 different soundcards on my computer?
On Windows you can configure them directly from the CuteDJ preferences (CFG). On Mac you need to make an 'aggregate audio device' (a virtual soundcard) from the 2 soundcards that you like to use -- use Applications -> Utilities -> MIDI & Audio Utility to do so. Then, just select the new virtual soundcard in CuteDJ.
8. How do I define keyboard shortcuts?
You just press the LEARN button, select the button, knob or slider and then press the desired keys.
9. What file types can I play in CuteDJ?
Supports audio MP3, WAV, AAC, AIFF, FLAC, M4A, WMA, OGG, M4R, MKA, and video MP4, AVI, MPEG, FLV, MOV, MKV, M4V, WMV and karaoke files CDG+MP3, CDG ZIP, etc.
10. Difference between the trial and the full version.
The CuteDJ demo version available from our website is a 30-day trial period with no further restrictions.
During the 30 day trial period you can run CuteDJ for 20 minutes per session. After 20 minutes the software will terminate and you need to restart it. You can start CuteDJ as many times as you like during the trial period.
11. I’m keen to purchase the product but wanted to ensure it’s fully supported in macOS Sierra 10.12.
Yes, The software fully compatible with Mac OS X 10.8 or later, including the latest 10.12 macOS Sierra.
12. How to Uninstall CuteDJ mixing software?
Uninstalling the Desktop App on Windows Vista, 7 and Windows 8:
1. Exit CuteDJ by right-clicking on the system tray icon
2. Click on the Start Menu and select Control Panel
3. Click on Programs and Features then choose CuteDJ
4. Click Uninstall / Change
Uninstalling the CuteDJ App on Mac OS X:
1. Quit the CuteDJ application
2. Drag & Drop the CuteDJ application to the trash
3. Your Sync Folder and its content will remain on your computer as a standard folder
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Payment and order questions


1. How long will it take to complete my purchase and let me download the software?
For most purchases, we receive the order from RegNow within a few seconds after the end of the transaction, so you will normally receive confirmation and instructions on how to download the software within a few minutes by E-mail to the address that you used during the purchase process.
However, if there is a technical problem or a problem with the card that you used for payment, then your purchase may be delayed.
2. I don't want to use my credit card, How can I purchase your software?
We have partners that accept various payment methods. including: VISA, Mastercard, Delta, Maestro, Switch, Solo, American Express, Discover, Diner's Club, Eurocard, JCB, PayPal and electronic fund transfer.
MyCommerce uses all the latest security protocols, so your transaction is encrypted with SSL technology to protect your personal data and credit card details.
Please note that CuteDJPro.com will never know your credit card information. We will only keep your name and address in order to contact you if needed.
3. Are volume discounts available for software purchases?
Yes, When purchasing multiple licenses, please contact our sales team, quantities of 3 or more receive an additional discount.

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